Category Archives: Customer Service

Return to Sender: Dealing with USPS Packages Returned Due to “Insufficient Address”

Posted on September 10, 2015 by BrickingTips

Here’s a shipping problem that’s bound to pop up for any eBay seller at some point–a package that gets returned to sender due to “insufficient address”. An “insufficient address”, according the USPS definition, is mail “without [a] number, street, box number, … Continue reading →

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Some Assembly Required?: To Assemble or Not To Assemble New LEGO Minifigs

Posted on September 3, 2015 by BrickingTips

One of the age old questions among LEGO fans is: should a brand new LEGO minifig arrive assembled or in pieces? According to Bricklink standards, “Minifigs may be listed as new either assembled or unassembled.” (Source: Bricklink.com Item For Sale Condition Help … Continue reading →

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A Guide to the Non-Paying Buyer (NPB) on eBay or Bricklink

Posted on August 27, 2015 by BrickingTips

Most of your buyers will pay for their items instantly or within a few days. Every now and then a week will pass with no payment and no contact from your buyer. You’ve got yourself a possible unpaid item, also … Continue reading →

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A Little ‘Thank You’ Goes a Long Way with Your International Buyers on eBay

Posted on July 23, 2015 by BrickingTips

There’s a super easy way to add a memorable and personal touch to your international eBay orders–writing thank you their native language. In the age of Google and the internet figuring out how to write ‘thank you’ in nearly any language … Continue reading →

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Email Etiquette 101: How to Communicate with Your eBay, Bricklink and Brickowl Buyers

Posted on July 16, 2015 by BrickingTips

Email etiquette is one of the pillars of good customer service for eBay sellers. Good customer boosts buyer loyalty, encouraging repeat customers. Here are three easy ways to hone your email communication with buyers. 1. Make the email message all about your buyer As an online … Continue reading →

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Missing LEGO Parts Misery: Why Sellers Should NOT offer Store Credit for a parts shortage

Posted on July 9, 2015 by BrickingTips

Some Bricklink sellers only offer store credit as compensation for LEGO pieces missing from an order. But store credit for missing LEGO pieces creates several problems and inconveniences for buyers. Store credit holds the buyer’s money hostage, requiring them to make another order … Continue reading →

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6 Deadly Sins of Bricklink Store Terms Pages

Posted on May 28, 2015 by BrickingTips

The store terms page in a BrickLink store is one of the most important pages for a buyer to read and for a seller to write. The seller describes their policies about order payment, shipping, returns, cancellation, etc. It’s vital … Continue reading →

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The Missing Piece: How to Fix Incomplete LEGO Piece Orders on eBay, Bricklink, BrickOwl and Beyond

Posted on May 21, 2015 by BrickingTips

Your buyer’s order of LEGO parts is missing some of the pieces. What do you do? Counting mistakes mainly result either from human error or errors in inventory quantities. Whatever the reason, once a seller learns about a quantity mistake, … Continue reading →

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Worth the Upgrade?: Comparing Domestic USPS First Class and USPS Priority Mail

Posted on May 14, 2015 by BrickingTips

USPS Priority Mail is often touted as a premium shipping method that’s faster and superior to the less expensive USPS First Class. Packages weighing 13 ounces and under qualify for USPS First Class shipping, a cheaper shipping method than USPS Priority … Continue reading →

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Dealing with Problem Orders: An eBay Buyer’s Guide in 4 Steps

Posted on March 26, 2015 by BrickingTips

Sometimes eBay orders go wrong. Here are a few tips how to follow up with your seller. 1. Contact the seller if there’s a problem This may sound obvious, but sometimes unhappy buyers just jump ahead and leave a negative or neutral feedback … Continue reading →

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