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Recent Posts
- Buying LEGO on eBay: 4 Fast Tips for Choosing Good Listings and Good Sellers
- What’s in a Name?: 5 Ideas for Choosing a Username for Your eBay, BrickLink or BrickOwl Store
- I’m Kind Of In a Rush: 5 Downsides of Offering USPS Priority Mail Express to eBay Buyers
- Know Your Story: 5 Common Questions About Your LEGO eBay Business That Friends and Family Will Ask You
- Whatever Happened to the Free Stamps.com Account for eBay sellers?
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Category Archives: Customer Service
I’m Kind Of In a Rush: 5 Downsides of Offering USPS Priority Mail Express to eBay Buyers
If you’re an eBay seller capable of shipping an order the same day or next day, then USPS Priority Mail Express may be a valuable rush shipping option your buyers. But offering rush shipping does increase strain on both the … Continue reading
Accepting Returns on eBay: Who Pays Return Shipping and Who’s at Fault
Returned eBay items are no fun since they create more work for buyers and sellers alike. Although returns do happen, they may not happen as often as you’d think. Sellers shipping 100-400 items each month can easily go several months … Continue reading
Baby with the Bathwater: Labeling Packing Material to Prevent Buyers from Throwing Away LEGO Pieces
The last thing you or your eBay buyer wants is for them to accidentally throw away part of their order or believe they received an incomplete order (it’s painful to even read about, right?). That’s why whenever you pack LEGO orders … Continue reading
Still Haven’t Found What They’re Looking For: Helping Your eBay Customers find LEGO items you don’t have in stock
Sometimes customers will contact you looking for LEGO pieces in colors or quantities you don’t have in your inventory. Rather than just sending a standard “Sorry, I don’t have that item in stock” message, you could roll up your sleeves and point … Continue reading
Posted in Customer Service, Selling Tips
Tagged customer service, ebay listing, selling LEGO, selling tips, using ebay
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How to Prevent “New” LEGO Pieces from Becoming “Used”
Your new LEGO pieces can easily become used, or perceived by your buyers as used, if you’re not careful. Here are some ways to keep your new pieces in new condition. 1. Dust or dirt accumulation If you don’t store … Continue reading
The Genuine Article: Proving LEGO Authenticity to eBay Buyers
Every now and then an eBay buyer will message you something along the lines of, “Hey, I received pieces that aren’t real LEGO. What gives?” But they are real LEGO pieces, because you only sell genuine LEGO pieces. So how can a … Continue reading
Aw, Snap!: Spotting and Preventing Damage to Fragile LEGO Pieces
Not all LEGO pieces are equal. Some pieces, even ones straight out of the box or new from Pick-a-Brick walls, are more easily scratched, snapped or torn than others. The best eBay and Bricklink sellers anticipate problems even before they happen, so … Continue reading
USPS Postage Due: Don’t Let It Happen to You!
Your eBay and Bricklink buyers don’t want to get stuck with the dreaded “Postage Due” slip. Trust me. A “Postage Due” slip not only means the package will not be delivered (unless the buyer happens to be home to pay the … Continue reading
Yeah, That Happened: 4 Tales of USPS Packages Gone Wrong
Overall, the service provided by the United States Postal Service (USPS) is reliable and a great value. The USPS generally gets shipments to their destinations, far and wide, quickly, inexpensively, and without incident. That said, after you’ve shipped packages for years, … Continue reading