Sometimes customers will contact you looking for LEGO pieces in colors or quantities you don’t have in your inventory. Rather than just sending a standard “Sorry, I don’t have that item in stock” message, you could roll up your sleeves and point the buyer in the right direction.
Type the item name into the eBay search box
Sometimes as a seller you may know how search for items better than your buyer. Linking to a simple search within eBay may help your buyer find the item they need.
Build goodwill with your customer
Sure, you don’t need to help the buyer out, but many members will genuinely appreciate your effort to help them find an item. The search will be easy for you–it should only take a minute or two of your time–but really help the buyer out! If the search becomes complicated and takes you beyond a minute or two, then just send a standard “Sorry, I don’t have that item in stock” message.
Follow the linking policies of Ecommerce Sites
Some ecommerce sites, like eBay, don’t allow users to link to items for sale outside of their site. That means no linking to Bricklink or Brickowl items on eBay. Make sure you follow a site’s linking rules. You might get away with linking outside of eBay a few times, but if your policy violation is ever reported or discovered, then you’ve put your selling status in jeopardy.