Category Archives: Customer Service

Nesting vs. Stacking: Packing LEGO Pieces the Smart Way

Many eBay and Bricklink buyers and sellers alike frown upon stacking LEGO pieces, especially if the pieces are sold as “new”. Brand new LEGO pieces, in theory, have never been assembled and stacking pieces is considered to be a form of assembly. Even … Continue reading

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Three Keys to Staying Motivated on eBay: How to Win the Battle of Selling Monotony

Let’s face it, some aspects of selling on eBay can and will become monotonous over time. Some of the likely candidates of monotony induced boredom include: listing new items and order processing/shipping. You will be listings dozens, hundreds or maybe … Continue reading

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Coursera, edX, ALISON and more: FREE Business Resources and Classes for Online Sellers

Whether you’re an established eBay seller or just starting out, running a business is a constant work in progress and there’s always room for improvement. Luckily, the internet boasts tons of free business resources, ranging from beginner to advanced levels, that can help you hone … Continue reading

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What Buyers Want: 7 Vital Qualities eBay Buyers Crave

What to do eBay buyers want? That’s the million dollar question. Sellers who tap into buyer’s wants earn both sales and customer loyalty…which leads to more sales. Sounds good, right? Let’s dive into the seven vital qualities that eBay buyers crave. … Continue reading

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A Bricklink Seller’s Guide to Shipping Fee Structures

Although Bricklink is moving towards an automated checkout, in the meantime sellers continue to be burdened with the task of creating shipping terms for their buyers in order to describe expected shipping charges for buyers. When choosing a shipping fee … Continue reading

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How I Ruined (and Tried to Fix) an eBay Buyer’s Christmas

Most of the posts on BrickingTips.com are articles or guides about buying or selling LEGO on eBay. The information in the articles may be gleaned from my personal experience as an eBay seller, but I’m largely removed from the content of … Continue reading

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A Look at 5 Common Personality Types of eBay Negotiators

As an eBay seller, chances are you’ve already communicated with several different types of negotiators. On eBay and other online retail sites some buyers try to negotiate for a discount or to buy only part of the listing. Let’s take a … Continue reading

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How Packages Can Be Delayed Beyond Your Control

Most of your eBay shipments, even the ones headed to all corners of the earth, will be delivered quickly and without incident, but every now and then some of your packages will get stalled somewhere in the pipeline, delaying delivery … Continue reading

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Customs Fees Explained: A Quick Guide for Ebay International Shipments

At some point during your eBay selling adventures you will face buyers upset about paying customs fees. Some buyers may message you (“The post office won’t give me my order until I pay a customs fee. Do I really have to pay this?”). … Continue reading

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Oops, My Bad: 3 eBay Seller Screw Ups and How to Fix Them

Ebay seller errors happen. How you deal with the mistake will show your buyer your true nature. Here are three common eBay seller errors with advice on how to fix them and, even better, how to prevent them. Seller Error 1: … Continue reading

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