Three Keys to Staying Motivated on eBay: How to Win the Battle of Selling Monotony

Scout Trooper and ewok minifigs

Stay motivated even when things are rough!

Let’s face it, some aspects of selling on eBay can and will become monotonous over time. Some of the likely candidates of monotony induced boredom include: listing new items and order processing/shipping. You will be listings dozens, hundreds or maybe even thousands of items for sale on eBay. Each item will only differ in title, description and photo. You will also be shipping dozen, hundreds or thousands of items. Each of those packages needs the item and a shipping label. Wash, rinse and repeat.
Unfortunately, I don’t have a magic bullet cure for monotony. I do have three tips that may assist your battle of managing the stress of repetition and the daily grind.

1. Find appealing (but not TOO appealing) background noise
Your eBay background noise could be: television, movies, radio, music, books on tape–whatever floats your boat. Choose something that you like, but not something that you love. What’s the difference? If watching Game of Thrones demands your full attention and you find yourself hanging onto every word of dialogue (and every decapitation), then Game of Thrones is not good eBay background noise for you.

Also remember that you require background noise, not background picture. Foreign language films with subtitles or silent movies demand a lot of reading and visual attention. Even some modern English movies like WALL-E or Gravity are primarily visual. Your visual attention needs to be focused on listing or packing your eBay orders. Sorry adorable Pixar CGI robots, French New Wave Cinema (unless you are fully fluent in French!), and most Charlie Chaplin films. None of you are good candidates for background noise!

Try checking your local library for movies or television shows on DVD. DVD rental from the library is often inexpensive or sometimes even free. Some alternatives to library include: Netflix, Red Box, or Amazon Prime.

Make sure you are maintaining your accuracy. If you find the quality of your work on eBay declining in accuracy, switch to a different form of background noise. If switching to another form of background noise still doesn’t help, the you might just need to work in silence. Your orders and their accuracy should always comes first

2. Set Goals and Stick to Them
Setting goals is especially a good idea when it come to making new listings. Make a goal for the number of items you want to list each day. For example, tell yourself you want to create five new listings each weekday. Make a realistic goal that you can stick with. You can always increase goal number later if you’re reaching your goal easily.

3. Make a Schedule and Stick to It
Set aside some eBay time each day. Either keep a regular schedule (e.g. 6-7am every weekday before you take the kids to school) or block off time during the day whenever you find a spare hour or two. Just make sure to allow adequate time for you to get everything done. Most of your eBay time will be spent packing/shipping orders and listing new items. If you’re a relative new seller, listing, packing and shipping will take your longer than seasoned veterans. Why? Because you’re new at this. When you’re still figuring out how things work you are slower.

In addition to listing, packing and shipping, you will also occasionally need to field questions from buyers and even put out a few fires. Problems shouldn’t happen very often, but when problems do arise they can eat more time that you might expect. Reading and responding to messages between you and buyer can easily swallow up hours of your time. Be patient even if you feel like pulling your hair out and remember to ALWAYS stay polite and professional. Problems can be your fault, the buyers fault, the post office’s fault, mother nature’s fault, etc. Frankly, sometimes it doesn’t matter who’s at fault. Just fix the problems as best as you can and treat the buyer with respect even if the buyer is being rude to you. Ninety nine percent of buyers send reasonable and respectful messages. Yes, that one percent is out there. Sorry. All you can do is smile and fight rudeness with kindness and professionalism.

* * *

Selling on eBay, like anything, can become a daily grind. Using background noise, setting reasonable goals and keeping semi-strict schedules can help keep sellers on track and motivated to take on the world of eBay!

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Coursera, edX, ALISON and more: FREE Business Resources and Classes for Online Sellers

Coursera

Coursera, a top Massive Open Online Course (MOOC) website, has over 10 million users as of October 2014.

Whether you’re an established eBay seller or just starting out, running a business is a constant work in progress and there’s always room for improvement. Luckily, the internet boasts tons of free business resources, ranging from beginner to advanced levels, that can help you hone your business strategies. All that’s required is an internet connection and the motivation to learn.

Coursera and edX
coursera.org
edx.org
Coursera and edX are two of the largest Massive Open Online Course (MOOC) websites, featuring free classes taught by world-class universities. Both MOOCs offer a variety of business and math classes in addition to other topics. Course offerings vary since many classes are taught in real time with an official start date and finish date. Students study at their own pace within the deadlines.

Udemy
udemy.com
Udemy is another online learning site, featuring a mix of free classes and classes for a fee. Anybody can teach a course on Udemy and learners move at their own pace.

ALISON
alison.com
ALISON, like Coursera and edX, provides free online classes. All of ALISON’s classes allow learners to study at their own pace.

Khan Academy
khanacademy.org
Khan academy features free online classes for math and economics and finance. Learners study at their own pace.

SCORE
score.org
SCORE offers free mentoring and free or low cost online and in person workshops for small businesses throughout the United States. Plug your zip code into the SCORE website to find your local SCORE chapter.

YouTube and Podcasts
Many universities, companies, and business experts provide free podcasts or video lectures on YouTube.

Your local library
Books
Libraries carry a variety of business books. Don’t know where to start? Talk to your local librarian–they can point you in the right direction. Many libraries offer interlibrary loans sometimes for free or sometimes for a small cost. Interlibrary loans can give you access to more advanced material or material not available at your library.

eBooks
Libraries also carry eBooks that you can check out without leaving the the comfort of your couch! All you need is a valid library card and an ereader (e.g. Kindle, Nook, etc.) or a computer with internet access in order to borrow and read eBooks from your library.

Other library resources
Libraries offer much more than books these days. Some libraries offer business workshops, networking events or free access to online databases or other online educational sites like lynda.com. Each library offers different access and different services so visit your local library in person or online for more information.

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What Buyers Want: 7 Vital Qualities eBay Buyers Crave

LEGO minifig plain

Your buyers are out there!

What to do eBay buyers want? That’s the million dollar question. Sellers who tap into buyer’s wants earn both sales and customer loyalty…which leads to more sales. Sounds good, right? Let’s dive into the seven vital qualities that eBay buyers crave.

1. Order Speed
Once your customer clicks “buy”, they want their purchased item in their hands as soon as possible. You buy something in a brick and mortar store, you walk home with the item. You buy the same thing online, you wait a few days or weeks for the item to arrive. Waiting sucks. Most people aren’t very good at it and value fast shipping.

Both domestic USPS First Class and USPS Priority Mail arrive in only three business days. If you ship your items the same day or next business day, then your buyer will receive their item in a zippy four days. Not too shabby. Every extra day you wait before shipping increases your lead time (time between the order payment and item delivery).

When you ship internationally, throw all of your ideas of speed out the window. Even if you ship via a “faster” method like Priority International, the package can become stalled in customs.

2. Order Precision
Quantity Accuracy
Achieving quantity accuracy means the buyer get the correct number of items. For example, if a buyer orders 100 black 2×4 LEGO bricks, the buyer wants to receive 100 black 2×4 bricks. Not 96. Not 99. Err on the side of including a few extra bricks rather.

Appearance Accuracy
Earning appearance accuracy means the buyer gets the correct model. For example, if a buyer orders 100 black 2×4 LEGO bricks, they buyer wants to receive 2×4 bricks. Not 2×2 bricks. Not 4×4 bricks. Appearance inaccuracy occurs from seller error, typically from confusing items very similar in color, shape or design.

Order Completeness
If both quantity accuracy and appearance accuracy are fulfilled for each item in the order, then the order is complete. Hooray!

3. Item Condition
If you order new, you want new. Some LEGO pieces can get scuffed up even if they were never assembled. LEGO glass pieces can get easily scratched. Mention any defects in your eBay listing. Used LEGO pieces can show some wear. Used lots should mention MAJOR defects including: bite marks, broken elements, fading, etc. (For more info on types damage to LEGO pieces, see What’s the damage?: How to Identify and Prevent LEGO Piece Deterioration).

4. Seller Communication
Sometimes buyers will reach out to you and the faster you can answer their question, the better. They have a shipping question. They want a discount. They need more details about an item. Try to answer questions within 24-48 hours. The faster you can answer the better. Keep messages short and sweet. You don’t want to get stuck writing the buyer an essay and the buyer doesn’t want to get stuck reading one either.

5. Item Price
Lower prices is one way to draw in buyers. Some large sellers price items at an average rate or above average. How can they do this? Usually these sellers are good at many of the other qualities on this list to make up for the price.

6. Selection
How many different items do you have in your store? Buyers would rather buyer ten different items from one store rather than one different item from ten stores. The more places a buyer needs to shop, the larger the hassle. Plus, shipping charges can add up fast. Providing a wide selection of items can win over many items.

7. Overall Value
Speed, precision, condition, communication, price and selection are all ingredients in recipe for overall value. Which ingredients will you prioritize? As a seller on eBay, Bricklink, Brick Owl or anywhere else you do business, you need to decide which ingredients get priority.

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A Bricklink Seller’s Guide to Shipping Fee Structures

Although Bricklink is moving towards an automated checkout, in the meantime sellers continue to be burdened with the task of creating shipping terms for their buyers in order to describe expected shipping charges for buyers.

When choosing a shipping fee structure on Bricklink, you have many options. Deciding how much of a handling fee (if any) can be a bit of a challenge. Here are a few ideas to get you started. Consider that sometimes two or more ideas can be combined together.

Flat Rate Shipping
A set shipping charge regardless of weight or value of the order.
Example: A seller charges flat rate shipping of $4.

Shipping Cap
Shipping price is capped at a maximum value based upon the number of items ordered or the total value of the order.
Example: If a buyer purchases $100 worth of product or more, the seller caps shipping at $4.

Handling Fee Waved Above a Certain Order Value
A handling fee is imposed for low value orders and waved if the order exceeds a certain value.
Example: A seller charges a $2 handling rate for order up to $49.99, but waves the handling fee for orders over $50.

Flat Rate Handling Fee
A seller charges the exact shipping price for the item plus a flat rate handing fee.
Example: If the seller’s flat rate handling fee is $1 and the exact shipping price comes to $1.93, then shipping and handling totals $2.93.

Shipping Rate Chart
A seller posts a shipping describing the shipping and handling charges.
Example 1:
1-3 ounces $3.00 shipping
4-6 ounces $4.00 shipping
7-10 ounces $4.50 shipping
Sometimes shipping rates shown in charts are the exact shipping price. Other times the shipping rates include a handling fee. Occasionally a seller may create a shipping chart based upon the value of the order, rather than the more common shipping rate chart.
Example 2:
$0.01-$9.99 order $3.50 shipping
$10-$29.99 order $4.50 shipping
$30-$49.99 order $5.50 shipping

Free Shipping Offer
Some sellers will offer free shipping if the order is over a certain value.
Example: Seller offers free shipping on orders over $100.

Exact Shipping
Exact shipping is when the buyer pays the exact cost of the postage for the item.
Example: The item costs $1.93 in postage so the buyer pays the seller $1.93 for shipping.

Displaying the exact shipping charges in the form of a Shipping Rate Chart can provide further clarity for buyers.

Handling Fee Percentage
A seller may add a handling fee in the form of a percentage.
Example: Exact shipping costs $1.93. The seller charges a 4% handling fee and the order is $100. Then the handling fee will be $4 (if the seller charges the 4% based upon the item value before shipping). If the seller charges the handling fee to the value of shipping as well, then the total handling fee would be $4.08.

Paypal Fee Percentage
A Paypal fee percentage is similar to the handling fee percentage except that the Paypal percentage applies only to Paypal payments. United States sellers are NOT allowed to charge a Paypal fee to buyers. Of course, in reality, some sellers do pass on the Paypal fees to buyers–they simply call the fee a handling fee instead. Some European sellers charge a Paypal fee percentage because European laws allow sellers to pass the fees to buyers.
Example: A seller charges a 5% fee on the order total plus shipping. The order is $92 and shipping is $8 for a total of $100. Add the 5% Paypal fee and the grand total for the order is $105.


Whichever shipping rate structure you select, remember to keep everything as simple and clear as possible. The clearer and more transparent your shipping policy is, the happier your buyers will be. Nobody likes paying more than they’re expecting.

If a buyer places an order in Store 1 that clearly describes a 5% fee in the store terms, then by clicking the “Place Order” button the buyer is acknowledging the 5% fee and agreeing to pay it. Do NOT make a buyer feel like a fee was hidden and popped up unexpectedly. If the same buyer places an order from Store 2 with vague or even no shipping terms at all and the seller charges a 5% handling fee in the invoice, then the buyer will likely (and rightly) become upset.

How would you feel if an unexpected 5% fee popped up in your order? Chances are you’d feel upset and maybe even a bit duped. Handling fees are fine, just make sure your buyers know what to expect.

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How I Ruined (and Tried to Fix) an eBay Buyer’s Christmas

Most of the posts on BrickingTips.com are articles or guides about buying or selling LEGO on eBay. The information in the articles may be gleaned from my personal experience as an eBay seller, but I’m largely removed from the content of the article. Although Oops, My Bad: 3 eBay Seller Screw Ups and How to Fix Them covers similar ground, today’s article is different. In today’s article I will have a starring role. Why? Because I’m the one who ruined a buyer’s Christmas.

December 18, 2014 (Thursday)
‘Twas the Thursday before Christmas and a buyer purchases a shirt. Yeah, it’s a shirt and not LEGO, but this story could have just as easily been about LEGO or any other product for that matter. I pack up the order and ship it the same day via USPS First Class.

December 22, 2014 (Monday)
The buyer messages me on eBay Monday evening, writing, “I’m very upset. I am contacting you before I leave negative feedback in case there is anything you can do for the situation.” The buyer is upset because my listing said the shirt was small, but I sent them a medium. They are requesting my return address. “It was also a gift,” they continue, “which now will be late past Christmas.”

Oh boy. This is one of probably one of my worst selling nightmares. Not only am I at fault for sending the buyer the wrong item, but I made someone’s Christmas gift late. Not my intention. What can I do? I don’t have a small version of the item to send the buyer. After some careful consideration, here’s the message I sent the buyer the same evening:

Hi [name removed], thank you for contacting me about this. I hear you and understand your frustration. I strive for accuracy in all of my item descriptions, but clearly made a mistake here mislabeling a medium as a small. I’m very sorry for my error.

I always try to fix a mistake as best as I can. In this case, though, I don’t know what I can do to make up for the fact that you won’t receive a small version of this shirt in time for Christmas. The medium that I unintentionally mislabeled as small is the only shirt [of this design] that I have.

I’ve sent you a full refund via Paypal. I’ve also sent an additional $5 for the inconvenience. You can just keep the shirt and do with it as you see fit. You don’t need to go through the extra hassle of mailing it back to me. I know none of these things fixes the problem, but hopefully they help a little.

I’m not sure what else we can do here or what else I can tell you. I can write an apology letter to whoever was supposed to receive the shirt, if you’d like. I know that might sound strange but I’d happily write it if helps in any capacity. Please let me know if there’s anything else I can do.

In Summary
So what happened here? Long story short, I apologized profusely, refunded the buyer, allowed them to keep the item, sent an extra $5, and offered to write an apology note the intended recipient of the gift. Some sellers may call this response overkill or above and beyond what’s necessary. They might be right. This article isn’t intended to tell you what to do if you have the misfortune of finding yourself in a similar situation. I just thought I’d share how I decided to handle the situation.

The Result
So what happened after I sent the buyer the apologetic message? They messaged me back, offering to return the shirt anyway since they have no use for it. Also, no negative feedback so far.

The Takeaway
If and when you do screw up as seller–the odds you’ll make a mistake at some point (you are a human being, aren’t you?)–put yourself in the buyer’s shoes. What would you like the seller to tell you or do for you to fix the mistake? How would you feel? Putting yourself in the buyer’s shoes can help you problem solve the situation. Keeping the line of communication open and responding quickly to messages (ideally within 24-48 hours) is also essential to maintaining a positive relationship with the buyer, even if they are upset with you. Good luck, fellow human being! Strive to avoid errors and mistakes in your orders, but if you do mess up, fess up and try your best to fix the mistake. It’s only fair.

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What’s the damage?: How to Identify and Prevent LEGO Piece Deterioration

Most damage to LEGO pieces is superficial and will have little to no effect on play value or the structural integrity of a LEGO project. If you sell degraded LEGO pieces on eBay, describe any defects to the pieces in your eBay listing. If you don’t want to take the time to manually identify all damaged pieces, at least write a general disclaimer that pieces might be yellowed, scratched, chipped, etc. AND provide one or, better yet, several high resolution photos for buyers so that they can evaluate the deterioration with their own eyes.

Some common forms of LEGO part damage are: bite marks, scratches and scuffs, melting (mostly of rubber pieces), paint wear, fading and yellowing. LEGO pieces can also become chipped, warped, or broken, depending on the type of piece and the piece’s material (ABS plastic, rubbler, paper, etc.).

Common types of LEGO part damage are examined in further detail below.

yellowing LEGO pieces

yellowed LEGO pieces

Yellowing of LEGO Pieces
If your LEGO pieces are exposed to sunlight for an extended period of time, some of the pieces may begin to yellow. White is a particular vulnerable color for yellowing. Nonetheless, many colors–especially light colors–are vulnerable to color changes when exposed to sunlight. Store your LEGO in a cool room out of the sun.

Fortunately, if your pieces have already yellowed, LEGO builders have discovered a method of restoring the original color. The secret? Oxiclean (hydrogen peroxide). All you need to do is immerse your yellowed plastic pieces in a hydrogen peroxide, which will reverse the yellowing.

Fading of LEGO Paper Products
Fading, like yellowing, is triggered from extended exposure to sunlight. Fading differs from yellowing in that fading primarily affects instruction booklets, stickers and other paper products. Store your instruction booklets, stickers, and paper products in a cool room out of the sun.

bite marks on LEGO plant piece

bite marks on LEGO plant piece

Bite Marks (Yuck!) on LEGO Pieces
At the risk of sounding like Captain Obvious, the only way bite marks can mar LEGO bricks is if a child, animal, or childlike adult bites the pieces. Duh. Remember, LEGO pieces are choking hazards and not recommended for children under 5. Keep your LEGO pieces far away from small children, pets, and Drunk Uncle Wally who wants to see how many 2×4 bricks he can fit into his mouth.

If you purchase a large unsorted lot from Craigslist, a garage sale, or eBay, it’s possible that you will encounter pieces with bite marks while you are sorting out the lot.

melted LEGO plate

melted LEGO plate

Melting and Warping of LEGO Pieces
Most standard plastic LEGO bricks won’t melt unless exposed to extreme heat. Some rubber LEGO parts can melt or become sticky in a hot room during the summertime. Common LEGO pieces made out of rubber include tires and treads (common in sets with cars and other vehicles) as well as rubber bands and belts (common in Technic sets). Take extra care with your rubber LEGO parts and store them in cool, dry areas in order to avoid melting or warping.

LEGO brick with scuffed up semi-circle

LEGO brick with scuffed up semi-circle

Scratching and Scuffing to LEGO Pieces
LEGO pieces can acquire scratch marks when you rub pieces together repetitively and harshly. Sometimes children play with LEGO very roughly, so LEGO used by children will commonly boast at least a few battle scars.

Some parts are also more easily scratched even when you are treating the pieces very carefully. LEGO pieces that are easily scratched include: windows, windscreens, tile pieces, etc. You’ll also want to be more careful with any pieces bearing a printed designs, as a piece with a scratched design becomes significantly less valuable and desirable to buyers than an unscratched one.

LEGO white stress mark example on minifig paddle

LEGO paddle with white stress mark in the middle

Bending, Breaking and Chipping of LEGO Pieces
Some LEGO pieces are fragile and need to be handled with extra care or the piece could bend or break during storage or shipment. You can tell if a piece–often a minifig accessory–has been bent if you see a white stress mark.

Some LEGO pieces are made out of different thicknesses plastics. The pieces that are made out of thin and brittle plastic are the most fragile and most likely to break.

Occasionally you may come across a chipped brick, but chipping is generally less common than other damage. Chipping occurs mainly for the same reason as scratching; rough LEGO play.

LEGO brick with Sharpie marks

LEGO brick with Sharpie

Permanent Marker or Pen Marks on LEGO Pieces
Kids will be kids and sometimes they scribble permanent marker onto LEGO pieces. LEGO builders have successfully removed permanent marker from pieces by applying rubbing alcohol or by using a Mr. Clean Magic Eraser.

Be careful–attempting to remove permanent marker from printed designs can strip away the design as well (kind of a “throwing the baby out with the bath water” type of situation).

LEGO minifig head with worn off paint

LEGO minifig heads with worn off paint

Paint Wear or Print Wear to LEGO Pieces
Heavy play can rub the printing right off minifig heads and decorated brick, slope and tile pieces. Buyer and reseller beware: if you buy used LEGO lots online, low resolution photos may NOT show enough detail for you to see paint wear or other damage to individual LEGO pieces.

Damage to LEGO Instruction Booklets
LEGO instruction booklets, since they are made out of paper, can easily become: creased, dog eared, wrinkled, faded, torn, stained or water damaged. Sometimes an instruction booklet that’s “new” out of the box can be damaged just from sliding around inside the box. As with LEGO pieces, be sure to note any damage to the instruction booklet in your listing.

Instruction booklets also demand more care during packing. Reinforce instruction booklets with rigid cardboard before shipping them to buyers. Make sure the cardboard is sturdy enough to prevent the booklet from bending during mailing.

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A Guide to USPS Friendly Delivery Confirmation Barcode Placement on eBay Packages

Many eBay sellers take advantage of both the convenience and cost savings of printing out online postage through eBay Shipping, Stamps.com, Endicia or USPS.com. Inexpensive or free Delivery Confirmation is one of the best perks of purchasing online postage. But poor label quality or barcode placement can drastically decrease the number of tracking updates your shipment receives during transit. Here are a few tips on making your Delivery Confirmation or customs form barcode USPS friendly and easy to scan during it’s journey from the point of origin to the final destination.

1. Position the barcode on the flattest part of the package
The nice thing about shipping with boxes is every side of the box is flat! If you need to wrap the label over two sides of the box, make sure the barcode doesn’t straddle two sides of the box. Bubble mailers can be trickier than boxes since the contents make the package lumpy, especially if you’re selling LEGO pieces. If you’re shipping uneven (not flat!) items with bubble mailers or envelopes, stick your Delivery Confirmation near where you seal the envelope. Next, stuff your item into the far end of the envelope away from the seal. The sealed end of the envelope will be flatter and thus more USPS scan-friendly than the uneven far end.

2. Make sure barcode is smooth and free of tape
Many USPS packages with Delivery Confirmation receive 4-7 scanned updates during shipping. A wrinkled or taped barcode can decrease your scans during transit down to one–the Delivery Scan. Carefully stick or tape the label onto your shipment as smoothly as possible. If the label looks too wrinkled for a scanner, then it probably is. Tape around the barcode rather than over the barcode.

3. Use high quality, dark printer ink or thermal labels
Choose a good printer and high quality ink when printing out shipping labels. Inkjet printers can produce poor quality labels as you run out of ink or if you use cheap replacement ink. Common inkjet printer problems include: faint ink, gaps in printing, wavy lines, etc. all of which can hinder Delivery Confirmation barcode scanning. Consider investing in a laser printer or thermal label printer, both of which produce consistently high quality labels.

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A Look at 5 Common Personality Types of eBay Negotiators

As an eBay seller, chances are you’ve already communicated with several different types of negotiators. On eBay and other online retail sites some buyers try to negotiate for a discount or to buy only part of the listing. Let’s take a closer look at five common personality types of eBay negotiators.

1. Lowballers
You’re selling 200 LEGO Green Plant Flower Stems for $20. The Lowballer sends you message, “I’ll give you $9.” You might feel insulted by some of these painfully low offers, but don’t take them personally. Just take a breath, keep your cool and compose your response. If you don’t want to send a counteroffer, just respond with something like, “Sorry, prices are non-negotiable.”

2. Lower Price Lawyers
A buyer might try to “prove” your item is worth less than your asking price. For example, they’ll message you something like, “You haven’t sold any 2×4 LEGO bricks this month, so I’ll buy them from you for less money.” They might also say, “I see another seller offering this for a lower price.” Some Lower Price Lawyers are Lowballers, but not all Lowballers are Lower Price Lawyers.

LEGO chocolate chip cookie tiles

Some sellers might allow a bulk same item discount for 40 LEGO cookie tiles.

3. Bulk Discount Seekers
There are two kinds of bulk discount requests. One kind is for buying many different items, the other is for buying many of the same item from you. Sometimes buyers will just send a vague message like, “I’m planning on buying lots of items from you. Do you give discounts?”

4. “I only need one piece” People
Your listing is $1o (free shipping) for ten yellow and black danger stripes LEGO tiles. The buyer only wants one tile. Some buyers may even ask to buy the item for a rate where you’d lose money, like $1 or maybe $3. If you sell the item at $1 you are losing money since a stamped envelope costs $0.49, Paypal fees are $0.33 ($0.30 plus 2.9%) and eBay Final Value Fees are $0.10 (10%). Did you do the math yet? Yep, that’s $0.92 in shipping and fees for a $1 item. That’s not even including the cost of the envelope or any eBay listing fees.

LEGO Lord Voldemort minifig heads

Some buyers turn into LEGO Lord Voldemort minifig heads when they don’t get their way.

5. Hotheads (Luckily, a rare breed!)
Sometimes an eBay member may lash out at you when you politely decline their offer. Remember to always maintain the moral high ground. Respond to the message in a neutral, diplomatic tone (if a response is required). If the member is just spouting a written temper tantrum (“Wah, I didn’t get my way so I’m taking it out on you!”) without any actual followup questions, then just leave them alone. Thankfully, eBay hotheads are a rare breed–I’ve only had the pleasure of dealing with maybe one or two hotheads out of thousands of transactions. Most people are polite, especially if you are being polite.


At worst, negotiations can swallow up minutes or even hours of your time. At best, though, negotiations can boost your sales and revenue! You’ll want to decide in advance under which circumstances you’d be willing to negotiate with a buyer or whether you’re willing to negotiate at all.

No matter which type of eBay negotiator you’re dealing with, it’s essential that you are both maintaining your professionalism and have prepared a negotiation strategy in advance. If there’s no crying in baseball, then there’s definitely no crying, whining, cussing or badmouthing in LEGO selling. That is unless you’re barefoot and just stepped on a LEGO brick. We can make an exception for that.

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Buyer Beware: 6 Red Flags That You Bought Stolen LEGO Sets on eBay

LEGO prisoner minifig

It’s not always easy to tell the difference between an honest bargain and an illicit deal, especially during the holiday season.

As we approach Black Friday and Cyber Monday, some of the largest shopping days of the year, many retailers are preparing to slash prices to attract bargain-hungry shoppers. Unfortunately, scammers also hope to lure buyers by dangling attractively priced, stolen LEGO sets on sites like eBay.

So how can you tell the difference between an honest LEGO bargain and a scam? It’s not always easy. Although some legitimate eBay auctions do end at lower prices than the items deserve, watch out for six red flags that your newly purchased LEGO set may be stolen or purchased with a stolen credit card number.

1. The item is located in the United States, but the seller is registered abroad
The seller might claim they “have a warehouse” in the United States, but their customer service is located in a different country.

2. The seller has low or no feedback
Be cautious when buying from a new member. Scammers can open new accounts easily after other accounts have been closed. Then again, every eBay seller started at zero feedback. A low feedback score by itself need not be a deal breaker, but be extra cautious when dealing with members with low to no feedback.

3. The Listing Uses Only a Stock Photo
Some eBay listings use professional photos from eBay or copied from Amazon, LEGO.com, Target, etc. Stock photos can indicate that a seller does not have the item in their possession. Sellers can’t photograph something that they don’t have in hand. Use of a stock photo is not enough evidence in isolation to indicate fraud. Some sellers use stock photos for convenience (i.e. laziness) since using an existing photo saves sellers the time and effort of taking their own photo.

4. The Price of the Set Seems Suspiciously Low
Deeply discounted LEGO sets are rare sight to see anywhere, let alone on eBay. Usually a 20 to 30 percent LEGO discount is considered a good deal. Some sets that retail over $100 will rarely be discounted more than 10 percent. It’s hard to define an exact “suspiciously low” dollar amount–you’ll need to go with your gut on this one. If the deal looks too good to be true, it probably is.

5. The seller has negative feedback mentioning fraud or stolen credit cards (DEAL BREAKING red flag)
Even if only one or two feedback comments mention fraud, stay away! Sometimes even so called “reputable” sellers with over 500 positive feedback comments and only a handful of negatives can make fraudulent listings. Make sure you read the seller’s RECENT feedback. It’s easy to fall into the Trap of Assumption that a seller with a feedback number in the hundreds or thousands is reputable. Just take a few seconds to skim the seller’s recent feedback comments before buying a LEGO set from them.

LEGO.com yellow invoice "Sold To" box

If the “Sold To” name on the LEGO invoice is different from the eBay seller’s name, then the set may have been purchased with a stolen credit card number.

6. Your shipment is coming directly from LEGO (HUGE red flag)
Check the invoice in the box. LEGO encloses a bright yellow invoice with their shipments. If the “Sold To” box lists the name and address of someone other than the seller, then chances are this order was paid for with a stolen credit card. If your order was shipped directly from other major retailers like Target, Toys R Us, Walmart, etc check the invoice for similar signs of fraudulent charges.

You think you accidentally bought a stolen set from an eBay seller. Now what?
First, don’t panic. You’re not in trouble. Contact the customer service for the company on the invoice included with shipment as soon as possible. If the invoice inside the box is from LEGO Shop at Home, contact LEGO customer service. Explain your situation and customer service will guide you through your next steps. They may issue you a shipping label to mail the unopened set back to them. Also, report the seller to eBay.

Paypal’s Buyer Protection will allow you to receive a full refund, so long as you file a claim within 45 days of sending payment.

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Comparison of Selling LEGO Sets vs. Selling LEGO Pieces

Star Wars Coruscant Gunship box and pieces

If you sell LEGO pieces parted out from a set, be sure to factor in extra time and labor needed to sort and inspect the pieces for defects.

There are benefits and drawbacks of selling LEGO sets versus selling LEGO pieces. Here are six factors to consider when deciding between selling sets and pieces.

1. Sorting and Counting
LEGO Sets: No sorting required–you’re selling the set!
LEGO Pieces: If you sell pieces, get ready to roll up your sleeves to sort and count pieces. There are three main purchasing routes for selling pieces: buying pieces in bulk on BrickLink or from LEGO stores, buying sets and sorting the pieces (i.e. parting out the set), buying used lots from place like Craigslist, thrift stores, garages sales, etc.

2. Condition
LEGO Sets: Any dents, dings, shelf ware or any other damage to the LEGO box must be noted in your description when you sell a set. Some buyers will only purchase sets in pristine boxes.
LEGO Pieces:  Whether you part out a set or buy new pieces, you’ll need to inspect the pieces to make sure they are in new condition. Sometimes pieces can get scuffed up in storage or from shifting around inside the box.

3. Storage Space
LEGO Sets: Sets occupy significant shelf space, since LEGO sets, like potato chip bags, are filled with lots of air and extra space.
LEGO Pieces: Once pieces are sorted they typically require less storage space than bulky LEGO set boxes.

4. Buying Bulk Quantities Same Item
LEGO Sets: Buying high quantities of LEGO sets can be a challenge. Most major online retailers restrict set purchases from between 2 to 5 of the same set per customer. Occasionally you may be able to find high quantities of LEGO sets on clearance in brick and mortar stores like Target or Walmart.
LEGO Pieces: Some LEGO pieces are easy to buy in bulk. Some pieces are hard to buy in bulk. Your best resources for buying LEGO pieces in bulk are: BrickLink, BrickOwl and the Pick A Brick (PAB) walls inside LEGO stores.

5. Packing Materials
LEGO Sets: Boxed LEGO sets must be shipped to the buyer in corrugated cardboard boxes, padded with air pockets, bubble wrap, packing peanuts or other material to prevent damage to the set during shipping. Polybag sets can be shipped in bubble mailers.
LEGO Pieces: Most LEGO pieces can be safely packed inside bubble mailers. Some fragile pieces should be shipped in a box in order to prevent damage.

6. Shipping
LEGO Sets: Mosts LEGO sets will weigh over 13oz and thus must be shipped with USPS Priority Mail or Parcel Select.
LEGO Pieces: Low quantities and light pieces will weigh less than 13oz and can be shipped with the economical USPS First Class method.

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