Tag Archives: problem orders

A Guide to the Non-Paying Buyer (NPB) on eBay or Bricklink

Posted on August 27, 2015 by BrickingTips

Most of your buyers will pay for their items instantly or within a few days. Every now and then a week will pass with no payment and no contact from your buyer. You’ve got yourself a possible unpaid item, also … Continue reading →

Posted in Customer Service, General Reference, Selling Tips | Tagged , , , , , | Leave a comment

Email Etiquette 101: How to Communicate with Your eBay, Bricklink and Brickowl Buyers

Posted on July 16, 2015 by BrickingTips

Email etiquette is one of the pillars of good customer service for eBay sellers. Good customer boosts buyer loyalty, encouraging repeat customers. Here are three easy ways to hone your email communication with buyers. 1. Make the email message all about your buyer As an online … Continue reading →

Posted in Customer Service, Selling Tips | Tagged , , , | Leave a comment

Missing LEGO Parts Misery: Why Sellers Should NOT offer Store Credit for a parts shortage

Posted on July 9, 2015 by BrickingTips

Some Bricklink sellers only offer store credit as compensation for LEGO pieces missing from an order. But store credit for missing LEGO pieces creates several problems and inconveniences for buyers. Store credit holds the buyer’s money hostage, requiring them to make another order … Continue reading →

Posted in Buying Tips, Customer Service, Selling Tips | Tagged , , , , , , | Leave a comment

Brick Selling Bootcamp: How to Leverage the BrickLink Forums for LEGO Selling Advice

Posted on June 25, 2015 by BrickingTips

Want an instant boost of insight into selling LEGO pieces? Check out the Bricklink.com Discussion Forums. Whether you sell your LEGO pieces on Bricklink or not, the Bricklink.com Discussion Forums provide invaluable tips on the selling and buying experience. Peruse … Continue reading →

Posted in General Reference, Selling Tips | Tagged , , , , , | Leave a comment

The Missing Piece: How to Fix Incomplete LEGO Piece Orders on eBay, Bricklink, BrickOwl and Beyond

Posted on May 21, 2015 by BrickingTips

Your buyer’s order of LEGO parts is missing some of the pieces. What do you do? Counting mistakes mainly result either from human error or errors in inventory quantities. Whatever the reason, once a seller learns about a quantity mistake, … Continue reading →

Posted in Customer Service, Selling Tips | Tagged , , , , , | Leave a comment

Dealing with Problem Orders: An eBay Buyer’s Guide in 4 Steps

Posted on March 26, 2015 by BrickingTips

Sometimes eBay orders go wrong. Here are a few tips how to follow up with your seller. 1. Contact the seller if there’s a problem This may sound obvious, but sometimes unhappy buyers just jump ahead and leave a negative or neutral feedback … Continue reading →

Posted in Buying Tips, Customer Service | Tagged , | Leave a comment

8 Reasons NOT to Ship Internationally

Posted on February 26, 2015 by BrickingTips

I’m a supporter of shipping internationally. In fact, my three largest value orders ever came from Australia, France, and Norway and they all arrived safe and sound. That said, shipping internationally does carry some extra risks that you rarely (if ever) see … Continue reading →

Posted in Selling Tips, Shipping Tips | Tagged , , , , | Leave a comment

Unboxing Checkinglist for Buyers: How to Open Your Online LEGO Purchases from eBay

Posted on February 12, 2015 by BrickingTips

The only thing more exciting than buying LEGO pieces on eBay is finding your order in the mailbox or at the doorstep. Before your tear into the package, hold on! Take a few precautions to make sure the contents of the package arrived undamaged. … Continue reading →

Posted in Buying Tips, General Reference | Tagged , | Leave a comment

How I Ruined (and Tried to Fix) an eBay Buyer’s Christmas

Posted on December 25, 2014 by BrickingTips

Most of the posts on BrickingTips.com are articles or guides about buying or selling LEGO on eBay. The information in the articles may be gleaned from my personal experience as an eBay seller, but I’m largely removed from the content of … Continue reading →

Posted in Customer Service, Selling Tips | Tagged , , , | Leave a comment

Buyer Beware: 6 Red Flags That You Bought Stolen LEGO Sets on eBay

Posted on November 27, 2014 by BrickingTips

As we approach Black Friday and Cyber Monday, some of the largest shopping days of the year, many retailers are preparing to slash prices to attract bargain-hungry shoppers. Unfortunately, scammers also hope to lure buyers by dangling attractively priced, stolen … Continue reading →

Posted in Buying Tips, General Reference, Inventory Acquisition | Tagged , , , | Leave a comment