Aw, Snap!: Spotting and Preventing Damage to Fragile LEGO Pieces

LEGO white stress mark example on minifig paddle

The white stress mark shows that the LEGO paddle has been bent back and forth.

Not all LEGO pieces are equal. Some pieces, even ones straight out of the box or new from Pick-a-Brick walls, are more easily scratched, snapped or torn than others. The best eBay and Bricklink sellers anticipate problems even before they happen, so let’s look at some easily damaged items.

Scuffed or scratched in storage or the set box
Even “new” pieces can arrive scuffed or scratched. Consider adding a scuffed and scratched disclaimer or selling some pieces as used. Easily scratched pieces include: window glass (it’s called glass, but made of plastic!), panels, tiles, windows and windscreens.

Some sellers individually bag scratch prone pieces to prevent damage.
Individual bagging makes the most sense for pieces with higher price points. What exactly is a piece with a higher price point? That’s up to you, just know that bagging $0.05 pieces individually is not only mind-numbingly tedious, but uses up more bags and ultimately more money.

Pieces with long and thin extensions snap
Pieces with long and thin extensions are more prone to snapping, so thin pieces must be packed carefully to avoid breakage during shipping. Both antenna whips and bamboo leaves bricks are examples of pieces with thin extensions. Either add cardboard reinforcement in an envelope or consider shipping thin LEGO pieces inside a sturdy cardboard box instead.

Baseplates bend and break
Baseplates can bend or snap during shipping, especially if you’re shipping an individual baseplate. Reinforce a baseplate with sturdy cardboard so that it doesn’t bend during mailing. A group of multiple baseplates packed tightly might be strong enough to ship without cardboard. Use common sense: if you can be the baseplate, add enough sturdy cardboard until you’re can’t bend the baseplate anymore. Or just ship baseplates in a box.

Instruction booklets inside the set box fold or tear
“New” instruction booklets inside the set box can become folded or torn before the box is even opened. Avoid selling instruction booklets sight unseen from a new LEGO set box. Even though you bought the set new, selling a creased or torn instruction booklet to a buyer without a damage disclaimer could at best earn you a dissatisfied customer and at worst stick you with “Item not as described” chargeback on Paypal.

Round up the usual suspects
The more you sell LEGO, the more you’ll develop of sense of which “usual suspect” pieces are damaged more easily than others. Add a disclaimer to easily scuffed pieces like “Parts are new, but may contain minor scratches and scuffing from sorting”. When in doubt, list the item as used. Often you’ll be able to sell the item for the same price as a pristine new piece anyway.

Further Reading:
What’s the damage?: How to Identify and Prevent LEGO Piece Deterioration (BrickingTips.com article)

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USPS Postage Due: Don’t Let It Happen to You!

USPS Postage Due Slip

USPS Postage Due slips are never a welcome sight for eBay buyers.

Your eBay and Bricklink buyers don’t want to get stuck with the dreaded “Postage Due” slip. Trust me. A “Postage Due” slip not only means the package will not be delivered (unless the buyer happens to be home to pay the fee), but also requires your buyer to shlep over to the post office, making a special trip just to pay the “Postage Due” fee and pick up the package. Not cool.

How does “Postage Due” happen?
Postage due means the seller didn’t pay enough money for shipping. For example, a seller pays for a USPS First Class 13oz package. The USPS discovers that the package actually weighs 13.2oz (which rounds up to 14oz and the more expensive USPS Priority Mail). Then the USPS requires the addressee pay the additional shipping money, holding the package hostage until the addressee pays the fee.

How to fix “Postage Due”
Sellers should always reimburse buyers for postage due–no if, ands or buts about it. “Postage Due” is a seller’s mistake. Even if the buyer only paid for USPS First Class shipping and “Postage Due” bumps up the price to USPS Priority, sellers should pay for the upgrade. It’s the seller’s responsibility to make sure that the shipping price is correct before invoicing buyers.

Sellers should consider reimbursing the buyer beyond the “Postage Due” fee. A seller could reimburse an extra dollar or two or provide a generous coupon for a future purchase. Remember, “Postage Due” is an extra hassle to the buyer. The buyer will likely be required to go to the post office, stand in line, and pay the “Postage Due” fee. Without “Postage Due”, the package may have otherwise been delivered to their mailbox or at their doorstep.

How to prevent “Postage Due”
Preventing “Postage Due” occurrences is very easy. Make sure you properly weigh your shipments before mailing them. Only use scales on hard, flat surfaces (carpeting and uneven surfaces will skew the weight).

Hate using scales? USPS Flat Rate boxes and envelopes take the scale out of the equation–you pay the same shipping rate regardless of the weight of the contents. “If it fits, it ships,” as the USPS ads say.

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Anatomy of a Good Online Seller: 4 Common Qualities of Excellent eBay, BrickLink and BrickOwl Sellers

LEGO eyes and smile pattern

Good online sellers are worth their weight in gold.

Good sellers on eBay, BrickLink and BrickOwl sellers are worth their weight in gold. Buying from good sellers will save you time, money, and headaches down the road. But what is a good online seller?

1. Transparent 
Good sellers are transparent about fees, shipping time frames and policies. Extra fees will not “pop out” unexpectedly during the order. Buyers will also be told, within a range of a few days, when their order will be shipped.

2. Fast and professional communication
Good sellers will respond quickly, ideally within 1 business day, to questions and problems from users. All communication from good sellers will be written in a neutral or positive tone. Good sellers will never “attack” buyers or resort to name calling, regardless of the circumstances.

3. Accurate count and description
Good sellers will mail complete orders with accurate counts of all items. Some good sellers will even include bonus items in orders. Goods sellers will accurately describe items. New items will arrive in new condition. Defects or damage to items will be clearly described.

4. Generous solutions to problems 
All sellers, even good ones, will need to deal with problems at some point. Some problems are caused by the seller, some by the buyer, and some by the postal service. If a piece or pieces are missing from an order, a good seller will refund more than the price of the piece. For example, if two minifig greatswords worth $0.42 are missing from the order, a good seller will refund more than just $0.42. They could refund $2 or they could refund $0.42 AND send a generous coupon for a future purchase. Either way, the buyer will will feel good about the seller’s resolution to the problem.

Extra Credit: Fast shipping with tracking
Have you ever met a buyer who complained that their item arrived too quickly? I don’t think so. Everybody loves fast shipping! Outstanding sellers will mail orders within one business day and provide a tracking number so that buyers can follow the progress of the shipment. Some international shipments may not include affordable tracking. Typically, a customs form will be scanned within the United States only. A few countries now include free tracking with USPS First Class International shipments.

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Yeah, That Happened: 4 Tales of USPS Packages Gone Wrong

Overall, the service provided by the United States Postal Service (USPS) is reliable and a great value. The USPS generally gets shipments to their destinations, far and wide, quickly, inexpensively, and without incident. That said, after you’ve shipped packages for years, as I have, you’re bound to collect some stories of a few quirky and sometimes frustrating incidents. Here are a few of mine.

1. Finding out that all of the packages were simultaneously scanned as “Delivered” instead of “Picked Up”
After dropping off some packages in a blue mailbox, the carrier scanned every single package as “Delivered” in my zip code! None of those packages received any additional tracking updates (because duh, they’ve already been “Delivered”). One buyer contacted me right away, concerned that their order was delivered in the wrong state. I quickly explained the situation and that buyer, along with all of the other buyers, received their items.

2. Spotting one of my outgoing packages on the lawn
After ordering a carrier pickup, I discovered one of my outgoing packages on the lawn later in the day. The carrier apparently dropped the package on the way back to his truck. Luckily I found the package and remailed it.

3. Getting outgoing packages delivered to my address
Some carriers have trouble distinguishing between the delivery address and the return address (?!), particularly on international shipping labels. I took a package into the local post office, asking why it had been delivered to me. The postal worker replied, “Because you’ve got a dumb carrier!”

4. Tracking scan shows an old package (minor nuisance)

The USPS recycles tracking numbers and customs form numbers, so don’t be surprised if at some point online tracking displays updates for old shipments. I had a July shipment show tracking from January.

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Return to Sender: Dealing with USPS Packages Returned Due to “Insufficient Address”

USPS Insufficient Address label

Packages returned due to “insufficient address” require the buyer or seller to pay additional postage to resend the item.

Here’s a shipping problem that’s bound to pop up for any eBay seller at some point–a package that gets returned to sender due to “insufficient address”.

An “insufficient address”, according the USPS definition, is mail “without [a] number, street, box number, route number, or geographical section of city or city and state omitted and correct address not known.”

Once you receive the returned package, contact the buyer immediately and ask them to verify their address.

Watch out for new buyers with “insufficient addresses”
Packaged returned due to “insufficient address” more commonly come from new buyers or buyer with low feedback. If a new buyer experiences one or several insufficient address problems, then they’ll likely fix the address for future orders.

Who pays the shipping cost to resend the item?
Ideally, the buyer should pay the shipping cost to resend if they one who screwed up the address. If the the seller inputs the address incorrectly, omitting the unit number for example, then naturally the seller is at fault and should pay to resend the item.

Just because the buyer should pay the extra shipping charge doesn’t necessarily mean you should charge them. If the shipping charge is relatively cheap in relation to the value of the item, consider absorbing the extra cost and just paying the shipping charge yourself. Your buyer will be happier and you won’t have to wait around for them to send the extra money. I once had a $24 order returned to me due to insufficient address. The buyer provided the missing unit number and I reshipped the order the next day. Shipping only cost $2.04. Paying for the shipping cost yourself can save time and also make your customers happier.

Offer to keep the item and refund the buyer
Maybe the buyer doesn’t want the item anymore. Maybe the buyer doesn’t want to pay for you to reship the item. Whatever the reason, you can give the buyer an out and accept the “insufficient address” item as a return. Either refund the full amount or the full amount (less the shipping cost). Make sure you tell the buyer whether you’re refunding the shipping charge or not.

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Some Assembly Required?: To Assemble or Not To Assemble New LEGO Minifigs

LEGO Chess King Assembled and in pieces

Some buyers enjoy the experience of assembling minifigs themselves.

One of the age old questions among LEGO fans is: should a brand new LEGO minifig arrive assembled or in pieces? According to Bricklink standards, “Minifigs may be listed as new either assembled or unassembled.” (Source: Bricklink.com Item For Sale Condition Help Page)

Although there’s no agreed upon answer whether or not to assemble minifigs, there are clear benefits and drawbacks to both strategies.

Chima Eris LEGO minifig

Some more complicated LEGO figures, like this Chima Eris minifig, require 10 or more pieces.

Benefits of Assembling LEGO Minifigs
One of the big benefits of assembling minifigs is ensuring that the minifig is complete. For example, it would be very obvious if an assembled minifig is missing it’s legs or head. The only times I’ve received incomplete minifigs from sellers was when the minifigs were shipped unassembled. The simplest minifigs comprise of legs, torso, head and possibly headgear or hair of some kind. Other minifigs contain 10 or more parts! The more pieces the minifig has, the easier it is for a seller accidentally ship an incomplete minifig.

Drawbacks of Assembling LEGO Minifigs
Assembling minifigs may be more labor intensive than shipping an unassembled minifig, especially the minifigs comprising of 10 or more parts. Also, some buyers enjoy the experience of assembling minifigs themselves. These buyers feel the same joy while assembling minifigs that they do while building an entire LEGO set.

A few final thoughts
The biggest concern for sellers is shipping a compete minfig, otherwise you’ll need to ship the missing pieces or refund the buyer. Nobody wants that, do they? For this reason I recommend the method of assembling. You’ll be better able to visually verify that assembled minifigs complete, increasing the likelihood of a complete order and happy buyer.

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A Guide to the Non-Paying Buyer (NPB) on eBay or Bricklink

Most of your buyers will pay for their items instantly or within a few days. Every now and then a week will pass with no payment and no contact from your buyer. You’ve got yourself a possible unpaid item, also known as a Non-Paying Buyer (NPB). What now?

1. Send a friendly payment reminder
If a week has passed without payment or communication from the buyer, send them a friendly reminder.

Example:
“Hi, I haven’t heard from you or received payment. Please send payment by [INSERT DATE HERE] or message me if you need a bit more time to pay. I can be flexible as long as our line of communication is open.”

2. Cancel the order (if they ask)
If the buyer messages you requesting to cancel the order, just do it and be done with it. It’s better to cancel the order now rather than having to deal with returned items or an unhappy buyer (even if the buyer is at fault).

3. Open a Non-Paying Buyer case
If the buyer doesn’t send payment or respond to your friendly payment reminder by the deadline, then now’s the time to open a Non-Paying Buyer case. Both eBay and Bricklink allow sellers to open a Non-Paying Buyer (NPB) case for unpaid orders. Ebay calls the cases “unpaid item” cases while Bricklink calls them “Non-paying Buyer” cases.

“What we’ve got here is failure to communicate”
 The vast majority of Non-Paying Buyers will NEVER contact you! This is why I like to be flexible with buyers who communicate with me–they usually end up paying or at least asking to cancel the order.

Feedback
Both eBay and Bricklink provide seller protections against nasty, retaliatory negative feedback from Non-Paying Buyers. The sites may remove the feedback from your feedback page.

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7 Time Saving Tips for eBay Sellers: Streamlining Your Selling Process

Whether you’re Bill Gates or Jane Q. Public, everybody gets the same twenty four hours in a day. Check out these seven easy time saving tips for eBay sellers, many of which you can start doing right now!

1. Write an accurate and detailed description for your eBay items
Detailed item descriptions and high resolution photos can answer a buyer’s question before they ask it. Thoroughly describe any damage, defects or variations that a buyer could ask about. Detailed descriptions also help prevent confusion and returned items from buyers.

2. Create a master list of answers to common questions from buyers
Many buyers will ask similar or even the same questions. Writing a master list of answers can save you time from thinking about and writing the same answer over and over again. When a buyer asks you a common question, you can copy and paste your prewritten answer, modifying and personalizing the answer slightly, if necessary or desired.

For example, a buyer might ask, “Is there tracking to Country XYZ?” My stock answer could be, “Unfortunately the post office does not offer affordable tracking to [INSERT COUNTRY HERE]. The customs form number may show some tracking while the package is still in the United States, but once the item leaves the U.S. the tracking may stop. USPS First Class International typically arrives in 2-3 weeks, but this is an estimate only and some packages may take longer.”

Also, whenever you see the same question pop up, ask yourself, “Can I easily answer this question by adding more detail to my description?” If so, then forget about adding the answer to your master list–just add the detail to your actual eBay description!

3. Develop an effective inventory organizational system
Different sellers organize their inventory in different ways. Find a way that works for you. Poor organization delays the time it takes you pack your orders. Worse than delays, lack of organization means you might not be able to find the item at all! Losing an item is bad news for your customer because. After all, the buyer really wanted that item (duh, that’s why they bought it from you to begin with!). Lost items are also bad news for you because you need to refund the buyer for the missing item.

4. Consider presorting some of your pieces into quantities

For a more detailed description about presorting LEGO pieces, refer to the BrickingTips article Organizing Your LEGO Inventory into Presorted Quantities of 10, 50 and 100.

5. Invest in a shipping label printer or in shipping labels
Beginning sellers often print out shipping labels on regular paper and tape the labels to the envelope or box. Taping labels is very time consuming compared to sticking an adhesive label onto the shipment. Serious, established sellers may consider buying a Dymo or Zebra thermal shipping label printer. Thermal label printer don’t require ink, but they do require buying compatible labels. You can also use thermal label printers for other purposes like labeling your inventory.

Thermal label printers are a steep initial investment (the DYMO LabelWriter 4XL Thermal Label Printer costs around $150 or more, for example). Instead of a shipping label specific printer, small sellers or hobby sellers can buy labels like Avery Internet Shipping Labels or any of a number of generic shipping label brands. Make sure the labels have good reviews and confirm that the label is compatible with your printer–some labels are designed specifically for inkjet or laser printers while other labels are compatible with both printers.

6. Arrange a FREE carrier pickup through the USPS

Skip a trip to the post office by arranging free USPS Carrier Pickup for your First Class, Priority Mail, Priority Mail Express and Global Express Guaranteed packages. How it works is your mail carrier will pick up your packages during your regular mail service. According to the USPS website, “The United States Postal Service® bears no liability for lost, stolen, or damaged packages due to placement in an insecure location.”

7. Automate your positive feedback or leave feedback in batches
If you’re an eBay seller with Selling Manager Pro, then you have the option to leave automatic positive feedback for your buyers. You can choose between automatically leaving positive feedback after the buyer has paid or after the buyer has left positive feedback for you. If you can’t or don’t want to leave automatic feedback, then save yourself some time by leaving feedback in batches once a week or once a month, rather than every day.

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Location, Location, Location: Choosing Where to Store Your LEGO Inventory in Your Home

Whether you’re a serious LEGO seller on eBay or a casual Adult Fan of LEGO (AFOL) collector, choosing a proper inventory storage area plays a vital role in keeping your LEGO pieces safe, clean and undamaged. Here are four factors to consider when you choose where to store your LEGO inventory.

1. Find a place out of sunlight
Repeated exposure to UV rays from the sun can discolor LEGO pieces and as well as other items you may be selling. Your inventory storage area should be out of sunny areas.

2. Choose a cool and dry area
Choose a cool dry location for your LEGO inventory. Many LEGO bricks and pieces are made out ABS plastic, a durable material that can withstand normal high and low temperatures. That said, bricks can become warped if exposed to extremely high temperatures. Also, humid conditions combined with freezing and thawing may damage bricks. Finally, rubber pieces like LEGO tires and Technic bands and belts can become sticky after exposure to high temperatures.

3. Select and isolated area away from smoke and pets
Keep your inventory as far away from smoke and pets as possible. Smoke and pet hair (especially from dogs and cats) can aggravate allergies of some your buyers. Smoke can also leave a lingering smell on pieces that even non-allergic buyers may detect and dislike. A separate area for your LEGO inventory can also make your pieces easier to find.

4. Box or bag all pieces in air-tight containers
Although dust doesn’t harm LEGO pieces, cleaning dusty pieces is a huge pain in the brick. Fortunately, dusty pieces is an easily preventable nuisance. Just store ALL of your LEGO pieces in air-tight bags (i.e. Ziplock baggies) or air-tight boxes (Sterilite or Rubbermaid boxes).

A few thoughts about using basements as LEGO inventory storage areas
Basements are large, cool areas with little to no sunlight exposure. Before you rush into choosing your basement as your LEGO inventory storage area, ask yourself a few important questions. Is my basement subject to flooding or water leakage? Does my basement attract pests (e.g. ants, spiders, roaches, mice, etc.)? If you answer ‘yes’ to either or both of those questions you’ll want to store your LEGO inventory elsewhere in the house.

Related BrickingTips.com articles:
What’s the damage?: How to Identify and Prevent LEGO Piece Deterioration

A Few Tips for LEGO Sellers Who Smoke or Have Pets

Got loose dust on your LEGO models or pieces? Try a dust blower!

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7 Expensive LEGO Pieces That WILL Break the Bank

Many people already think of LEGO as a pricey hobby, but some of these rare LEGO pieces take expensive to a new level. Not surprisingly, five out of the seven items selected for this list relate to the ever popular Star Wars LEGO theme.

Star Wars LEGO Red Darth Vader helmet

red Darth Vader helmet
Photo Credit: Bricklink

1. LEGO Red Minifig, Headgear Helmet SW Darth Vader
Price: $382.55 (one helmet sold in June 2015 on Bricklink)
Piece Source: unreleased part
Why it’s rare: The red variant Darth Vader helmet is an unreleased LEGO piece, produced for the purpose of testing the mould. Only three red helmets are currently for sale on Bricklink, ranging in price from $425-450. Also only one helmet sold on Bricklink within the past six months for $382.55. By comparison, the more common black Darth Vader minifig helmets are selling for about $5 each.
Find the Piece: Red Minifig, Headgear Helmet SW Darth Vader on Bricklink.com

LEGO Boston Red Sox logo DUPLO promo brick

This Boston Red Sox logo Duplo brick was only available as a giveaway at Fenway Park in 1999.
Photo Credit: Bricklink

2. White Duplo, Brick 1 x 2 x 2 with Boston Red Sox Logo with LEGO Logo on Back Pattern
Price: $55 (6 month sales average on Bricklink for used condition)
Piece Source: giveaway at Fenway Park in 1999
Why it’s rare: The only was to acquire this Duplo brick was to attend a Boston Red Sox game in 1999. The brick only give to children.
Further Reading: The only official LEGO MLB Figure Ever Produced (article on minifigpriceguide.com)
Find the Piece: White Duplo, Brick 1 x 2 x 2 with Boston Red Sox Logo with LEGO Logo on Back Pattern on Bricklink.com

Star Wars TIE Interceptor UCS canopy piece

The TIE Interceptor canopy was only available in one set, TIE Interceptor UCS (from 2003). Photo credit: Bricklink

3. LEGO Trans-Black Windscreen 10 x 10 x 4 Canopy Octagonal with TIE Interceptor Pattern
Price: $77.74 (6 month sales average on Bricklink for used condition)
Piece Source: 7181 Star Wars TIE Interceptor – UCS (quantity of 1)
Why it’s rare: The canopy piece was only available in one set from 2003, Star Wars TIE Interceptor UCS.
Find the piece: Trans-Black Windscreen 10 x 10 x 4 Canopy Octagonal with TIE Interceptor Pattern on Bricklink.com

4. LEGO Green Baseplate 48 x 48
Price: $92.14 (6 month sales average on Bricklink for new condition)
Piece Source: 10196 Grand Carousel (quantity of 1)
Why it’s rare: This seemingly unassuming baseplate was only available in the popular 2009 sculpture set, Grand Carousel. Measuring 48 x 48 studs, this baseplate is one of the largest LEGO baseplates produced.
Find the Piece: Green Baseplate 48 x 48 on Bricklink.com

5. LEGO Light Gray Torso SW Armor Plates Green Pattern (Boba Fett) / Light Gray Arms Printed / Dark Gray Hands
Price: $104.68 (6 month sales average on Bricklink for new condition)
Piece Source: 10123-1 Star Wars Cloud City (quantity of 1)
Why it’s rare: This Boba Fett torso piece was only available in one 2003 set, Star Wars Cloud City.
Find the piece: Light Gray Torso SW Armor Plates Green Pattern (Boba Fett) / Light Gray Arms Printed / Dark Gray Hands on Bricklink.com

6. LEGO Light Bluish Gray Dish 10 x 10 Inverted (Radar) with Radiating Spokes Pattern on Concave Side
Price: $116.16 (6 month sales average on Bricklink for new condition)
Piece Source: 10179 Star Wars Millennium Falcon – UCS (quantity of 1)
Why it’s rare: The inverted radar dish came in the retired and scarce Millennium Falcon UCS set.
Find the piece: Light Bluish Gray Dish 10 x 10 Inverted (Radar) with Radiating Spokes Pattern on Concave Side on Bricklink.com

7. LEGO Light Bluish Gray Boat Mast Rigging Long 28 x 3
Price:
$175 (6 month sales average on Bricklink for new condition)
Piece Source: 10179-1 Star Wars Millennium Falcon – UCS (quantity of 2)
Why it’s rare: The Light Bluish Gray Boat Mast Rigging Long 28 x 3 was only available in one set, Star Wars Millennium Falcon UCS. Released in 2007, the massive 5195 piece set originally retailed for $499. Now retired and rare, a new and sealed set now fetches between $1,500-4,400 on Bricklink.
Find the Piece: Light Bluish Gray Boat Mast Rigging Long 28 x 3 on Bricklink.com

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